Print Setup is not being carried over into the Print Dialog (7 Comments)

Issue report by Jessica Reitz

Product

FileMaker Pro

Version

13.0v3 & 13.0v2

Operating system version

Windows 7

Description of the issue

The settings saved in the “File > Print Setup…” dialog, are not being carried over into the “File > Print…” dialog.

Steps to reproduce the problem

1. Open a database.
2. Choose "File > Print Setup" to verify your default printer is pulled in correctly. (If it's not, then set it to desired printer now.)
3. Choose "File > Print" and you'll see the problem. (to verify the problem to the fullest extent go ahead and print a test page.. you'll find it did not go to the correct printer saved in step 2)

Expected result

The Print Setup settings you saved in step 2 should be carried over into the File > Print dialog.

Actual result

The Print Setup settings you saved in step 2 are not being carried over into the File > Print dialog.

Configuration information

I have read through this article, and this is not the issue I am experiencing. http://help.filemaker.com/app/answers/detail/a_id/653/kw/default%20printer%20print%20setup);

Workaround

A client must fully print a document through the "File > Print" to save the Print Setup, and it has to be done each time the client opens a database.