Issue report by Andrea Lain
Product
FileMaker ProVersion
13.0.5.503Operating system version
Windows 2008 R2 DatacenterDescription of the issue
We are running FileMaker Pro 13 in a Citrix XenApp 6.5 environment on Windows 2008 R2 Datacenter.Users will sometimes have FileMaker freeze-up/crash while they're using it and the following errors are then logged to the Application Event Log under Windows.
Any ideas on how we can debug this?
Log Name: Application
Source: .NET Runtime
Date: 4/10/2015 6:39:09 AM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: moss-ctx-2k8-08.mossinc.com
Description:
Application: FileMaker Pro Advanced.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 5E61BE30
Stack:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-10T12:39:09.000000000Z" />
<EventRecordID>510182</EventRecordID>
<Channel>Application</Channel>
<Computer>moss-ctx-2k8-08.mossinc.com</Computer>
<Security />
</System>
<EventData>
<Data>Application: FileMaker Pro Advanced.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 5E61BE30
Stack:
</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 4/10/2015 6:39:09 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: moss-ctx-2k8-08.mossinc.com
Description:
Faulting application name: FileMaker Pro Advanced.exe, version: 13.0.5.503, time stamp: 0x54b055aa
Faulting module name: ViewSystem.dll, version: 13.0.5.27080, time stamp: 0x54b0539e
Exception code: 0xc0000005
Fault offset: 0x0001be30
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-10T12:39:09.000000000Z" />
<EventRecordID>510183</EventRecordID>
<Channel>Application</Channel>
<Computer>moss-ctx-2k8-08.mossinc.com</Computer>
<Security />
</System>
<EventData>
<Data>FileMaker Pro Advanced.exe</Data>
<Data>13.0.5.503</Data>
<Data>54b055aa</Data>
<Data>ViewSystem.dll</Data>
<Data>13.0.5.27080</Data>
<Data>54b0539e</Data>
<Data>c0000005</Data>
<Data>0001be30</Data>
</EventData>
</Event>
Log Name: Application
Source: Windows Error Reporting
Date: 4/10/2015 6:39:14 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: moss-ctx-2k8-08.mossinc.com
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: FileMaker Pro Advanced.exe
P2: 13.0.5.503
P3: 54b055aa
P4: ViewSystem.dll
P5: 13.0.5.27080
P6: 54b0539e
P7: c0000005
P8: 0001be30
P9:
P10:
Attached files:
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: 950a967e-df7e-11e4-bca1-0050568280ea
Report Status: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-10T12:39:14.000000000Z" />
<EventRecordID>510184</EventRecordID>
<Channel>Application</Channel>
<Computer>moss-ctx-2k8-08.mossinc.com</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>FileMaker Pro Advanced.exe</Data>
<Data>13.0.5.503</Data>
<Data>54b055aa</Data>
<Data>ViewSystem.dll</Data>
<Data>13.0.5.27080</Data>
<Data>54b0539e</Data>
<Data>c0000005</Data>
<Data>0001be30</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>0</Data>
<Data>950a967e-df7e-11e4-bca1-0050568280ea</Data>
<Data>0</Data>
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 4/10/2015 6:39:14 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: moss-ctx-2k8-08.mossinc.com
Description:
Faulting application name: FileMaker Pro Advanced.exe, version: 13.0.5.503, time stamp: 0x54b055aa
Faulting module name: ViewSystem.dll, version: 13.0.5.27080, time stamp: 0x54b0539e
Exception code: 0xc0000005
Fault offset: 0x0001be30
Faulting process id: 0x1b48
Faulting application start time: 0x01d07383afd344da
Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\FileMaker Pro Advanced.exe
Faulting module path: C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\ViewSystem.dll
Report Id: 97b36f5e-df7e-11e4-bca1-0050568280ea
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-04-10T12:39:14.000000000Z" />
<EventRecordID>510185</EventRecordID>
<Channel>Application</Channel>
<Computer>moss-ctx-2k8-08.mossinc.com</Computer>
<Security />
</System>
<EventData>
<Data>FileMaker Pro Advanced.exe</Data>
<Data>13.0.5.503</Data>
<Data>54b055aa</Data>
<Data>ViewSystem.dll</Data>
<Data>13.0.5.27080</Data>
<Data>54b0539e</Data>
<Data>c0000005</Data>
<Data>0001be30</Data>
<Data>1b48</Data>
<Data>01d07383afd344da</Data>
<Data>C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\FileMaker Pro Advanced.exe</Data>
<Data>C:\Program Files (x86)\FileMaker\FileMaker Pro 13 Advanced\ViewSystem.dll</Data>
<Data>97b36f5e-df7e-11e4-bca1-0050568280ea</Data>
</EventData>
</Event>