printer setup after using a label printer

Issue report by Wayne Renn

Product

FileMaker Pro

Version

11

Operating system version

Windows 7

Description of the issue

Getting layout formats back to normal after using a label printer. This is an answer to an issue rather than an ongoing issue. I have seen at least one unanswered issue similar to one we have been having and I am sharing a solution.

Steps to reproduce the problem

Create a layout using the label wizard and print to a label printer. Then try and go back to layout utilizing a standard laser printer. The printer setup does not go back to a standard full size layout.

Workaround

For a long time we have been using a label printer. Some of our applications have been printing via scripts others just one solutions using the label printer. We have been using a SATO c305 printer for some of our applications. In some cases we are using scripts and in some cases we are not. I finally found the issue today. When a label printer with a custom size is defined there is a preference in the printer setup selected with a radio button and is named "Actual Size". Once that preference is turned off the problem going away.

Screenshot