Container Interactive doesn't work through outside IP Address (10 Comments)

Issue report by Hans Rein

Product

FileMaker Pro

Version

12

Operating system version

Mac 10.7.3

Description of the issue

Short description: Container Interactive doesn't work if you connect with FMServer outside the local network with the external IP number. The FM solution works fine the only thing is that Container Interactive (PDF or Movie) don't show anything. If you put the container field back to a normal one the PDF shows only a thumbnail.

Steps to reproduce the problem

Setup a FMserver and open the 5003 port for outside use. Make a FM file with a container and a layout with a normal container and the same container with interactivity. Go outside the network and open the solution. Insert a PDF in the container.

The 'normal' container shows a thumbnail. The interactive container stays empty (white)

Workaround

Setup a VPN connection with the network where the FM Server hosts. Connect through VPN and use the local IP address of the FM server and open the solution. Insert a PDF in the container and you will see that the 'normal' container shows the thumbnail and the interactive container shows the PDF with al the 'interactive' options.

Screenshot