Records and layouts locked after forced disconnect

Issue report by Ryan M.

Product

FileMaker Server

Version

13.0.5

Operating system version

OSX 10.9.5

Description of the issue

User is editing a record or layout when FileMaker client crashes, or locks and process must be killed. Record or layout that was being edited maintains a write lock indefinitely. Anyone (including original user) who attempts to edit the record or layout gets the "_____ is modifying this record" error.

Steps to reproduce the problem

Reproducing the problem involves an unrelated crash or lockup of client during editing of a layout or record.

Expected result

After reconnecting to server, expect to be able to edit record or layout with no problem.

Actual result

Many days may go by, but write lock is still in place. Client has been killed and disconnected, but server still maintains lock.

Exact text of any error message(s) that appear

"_____ is modifying this record. You may not use this record until _____ is finished."

Workaround

Files can be closed and reopened, but we don't want to do this because it means the entire server must be stopped and force an outage on the entire shop.