FMS 13 - "Server Launch Page is not available" - HTTP Status 404 - /error/HTTP_BAD_REQUEST.html.var (2 Comments)

Issue report by Technical Services

Product

FileMaker Server

Version

13 (13.0.1.224)

Operating system version

Mac OS X - 10.8.5

Description of the issue

When trying to access my freshly installed FileMaker 13 Server Admin Console from a different LAN connected computer, I receive a FMS served 404 error page.

I have completely reinstalled the Mac OS and FMS 13 four times now, with the exact same result...

I have looked through your Knowledge Base & Forums, as well as extensive Googling for a solution... with no results.

Sincerely frustrated and looking for help.
Dustin Tantum

Steps to reproduce the problem

1. Format hard drive.
2. Clean install Mac OS X 10.8.5
3. Install FMS using "fms_13.0.1.224.dmg" image download from FileMaker site.
4. Step through all installation steps, accepting all recommended options.
5. Verify proper setup, and access to http://localhost:16001/admin-console/
6. Attempt to access the system from a remote LAN connected workstation at http://<hostname>:16000 or http://<ip-address>:16000
7. Accept failure via a 404 error message delivered by the FMS web service.

Expected result

I was expecting that it would work correctly. :)

Actual result

I receive nothing but a 404 error page served by FMS web service.

Exact text of any error message(s) that appear

-- START OF THE ERROR PAGE

HTTP Status 404 - /error/HTTP_BAD_REQUEST.html.var

FileMaker Server has encountered an error:
The requested resource is not available.


If the Server Launch Page is not available, visit the FileMaker Website for more assistance.

FileMaker Server

-- END OF THE ERROR PAGE

Configuration information

The following is the output of a full port scan of the FMS computer, from the computer I'm trying to access it from:

Port Scan has started…

Port Scanning host: 192.168.168.247

Open TCP Port: 22 ssh
Open TCP Port: 80 http
Open TCP Port: 88 kerberos
Open TCP Port: 443 https
Open TCP Port: 2399 fmpro-fdal
Open TCP Port: 5003 fmpro-internal
Open TCP Port: 5013
Open TCP Port: 5015
Open TCP Port: 5900 rfb
Open TCP Port: 8998
Open TCP Port: 16000
Open TCP Port: 49197
Open TCP Port: 49237
Open TCP Port: 49564
Open TCP Port: 50004
Port Scan has completed…

Workaround

Connecting to the Admin Console via http://localhost:16001/admin-console/ works perfectly fine.